Privacy Policy

Privacy Policy

Last updated: June 21, 2026

This Privacy Policy describes how Balkan Coach ("we", "us", or "our") collects, uses, and shares your personal data when you visit or make a purchase from balkan.coach (the "Site").

1. Data Controller

The data controller responsible for your personal data is:
Balkan Coach
50 Route de Jaunour, Boulazac Isle Manoire, 24750, France
Email: support@balkan.coach

2. Personal Data We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information".

3. How We Use Your Personal Data

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for the delivery of your digital products, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud;
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

  • Performance of a contract — to fulfil your order and deliver your digital products;
  • Legitimate interests — to improve our services and prevent fraud;
  • Consent — where you have given us explicit consent (e.g. marketing emails).

5. Sharing Your Personal Data

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store — you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain personal data for as long as necessary to provide our services and comply with our legal obligations.

7. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access — You have the right to request a copy of the personal data we hold about you.
  • Right to rectification — You have the right to request that we correct any inaccurate data.
  • Right to erasure — You have the right to request that we delete your personal data.
  • Right to restriction — You have the right to request that we restrict the processing of your data.
  • Right to data portability — You have the right to receive your data in a structured, commonly used format.
  • Right to object — You have the right to object to the processing of your personal data.

To exercise any of these rights, please contact us at support@balkan.coach.

8. Cookies

We use cookies to help us remember and process items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic so we can offer better site experiences in the future.

9. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@balkan.coach.